Shipping policy
SHIPPING POLICY
Shipping destinations and rates
We ship to Italy, the European Union and selected international countries. We offer Express shipping only. Rates depend on the destination:
Italy: Free Express shipping applies only to delivery addresses in Italy on orders with a subtotal of €21 or more after discounts, including code 777. For subtotals below €21, Express shipping costs €5.90. The promotional €21 threshold applies only to Italy.
European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary): International Express shipping costs €8.90 and is free on orders of €89.90 or more after discounts.
International countries (Switzerland, United Kingdom, Norway): Express shipping costs €12.90 and is free on orders of €99.90 or more after discounts.
United States: Express shipping costs €21.00.
Processing and delivery times
Orders are processed within 1–2 business days after payment is received. Estimated delivery times are:
- Italy (Express): 1–4 business days
- European Union (Express): 2–6 business days
- Switzerland, United Kingdom and Norway (Express): 7–10 business days
- United States (Express): 5–8 business days
Delivery times are indicative and may vary during peak periods or holidays.
Order tracking
You will receive a confirmation email with your tracking number once your order ships. You can follow the shipment using the link in that email.
Fresh and perishable products
Our functional foods, including spreads and baked goods, are carefully packaged to maintain freshness and quality during transport. Restrictions or special shipping methods may apply during summer or high temperatures.
Customs duties and taxes
For shipments outside the EU (Switzerland, United Kingdom, Norway, United States), customs duties, import taxes or additional charges may be payable by the recipient. We recommend checking with local customs authorities before ordering.
Shipping problems
If your parcel arrives damaged or does not arrive within the expected timeframe, contact us immediately at info@nutopiaorchards.com and we will help resolve the issue.